FAQ

Why should I choose your store?

There are several reasons why our store stands out:

Direct Manufacturers: We are direct manufacturers, which means there are no middlemen. This not only ensures authenticity but also allows us to offer competitive prices.

Guaranteed Delivery: We promise to deliver your order, ensuring you receive what you pay for without any hassles.

Low Prices: As direct manufacturers, our operational costs are reduced, and we pass on those savings to you, offering products at lower prices.

Benefits of Buying from Us: Shopping with us ensures that you're getting high-quality products straight from the source, paired with the peace of mind from our guaranteed delivery and the advantage of affordable pricing.

Where do you ship from and what are the delivery times?

We ship to Europe, the United Kingdom, and the USA. Here are our estimated delivery times:

Europe & United Kingdom: 3-5 days

USA: Up to 21 days

It's important to note that once we've dispatched your order, we have no control over the exact delivery times. While we aim for the above timelines, external factors like customs processing or postal service delays can affect the delivery date. We appreciate your understanding and patience in these matters.

How much does shipping cost?

The shipping cost is a fixed rate of €20 for all orders.


Which payment options are available in your store?

Currently, we exclusively accept cryptocurrency as our method of payment. The cryptocurrencies we accept are:

Bitcoin (BTC)

Litecoin (LTC)

Bitcoin Cash (BCH)

Ethereum (ETH)

Dash (DASH)

Tether (USDT - only from the ERC-20 network)

How long does it take to check payment?

After you've made your payment using cryptocurrency, it may take us up to 24 hours to verify and confirm the transaction.

 How can I confirm my payment?

 To help us quickly and accurately confirm your payment, please ensure you send us the payment confirmation along with the TRANSACTION ID. This step is crucial to expedite the verification process and ensure a smooth experience.

Is it safe to order through the site?

Absolutely. We prioritize the safety and privacy of our customers. When you make a purchase from our online store, we utilize advanced encryption and security protocols to ensure that your personal and transaction details are kept confidential and protected. Rest assured, shopping with us means your data is in safe hands.


 Do you have a minimum order?

No, we do not have a minimum order requirement. You are welcome to order as little or as much as you'd like.


When do I get a tracking number?

After dispatching your order, we typically provide the tracking number within 48 hours. However, for security reasons, there might be some instances where there's a delay, and the tracking number is only provided once the package has left the country of origin. We kindly ask for your patience in such cases. Our primary concern is ensuring both our safety and yours.


My order is seized/lost/damaged! Will you reship it?

Yes, we offer reshipment of orders under specific conditions with sufficient proof or evidence:

Lost or Seized Orders: If your order is lost or confiscated, we typically verify this through the tracking number. However, if the tracking number indicates that your order was delivered, but you have not received it, you will need to provide some evidence of non-delivery (e.g., a loss claim from the postal service).

Damaged Orders: If your order arrives damaged, you must provide a video of the unboxing process to claim a reshipment. The video should clearly show the package with your name and address on it. Without such a video, we cannot accept complaints for damaged orders.